General Terms and Conditions (GTC)

1. Field of Application

For all orders via the online shop the following terms and conditions apply within Austria.

2. Contracting Party, Customer Service

The contract of sale is established exclusively with The ONO FOOD GmbH You can find further information about us in the imprint of the website www.thegreengarden.at. You can contact our customer service for any questions, complaints and demands at office@thegreengarden.at.

3. Contract Conclusion

The presentation of the products in the online shop is not a legally binding offer, but a non-binding online catalogue. By clicking on the order button, you place a binding order for the goods contained within the shopping cart. The order is confirmed immediately after sending out the order. We can accept your order by sending an confirmation of order by e-mail or by delivering the goods within the same day. The requirement for an effective conclusion of the contract is only valid if the ordering process is completed by the submission of the order.

4. Shipping and Return Costs

Shipping and return costs are additional to the stated product prices. Further details on the amount of the shipping costs can be found in the offerings.

5. Payment

The payment is made by advance payment, Paypal or Stripe (credit & debit card payment).

6. Title Retention

The goods remain our property until full payment has been received.

7. Transport damages

If goods are delivered with obvious transport damages, please inform the deliverer about such flaws as soon as possible and contact us immediately. The neglect of a complaint or contact has no consequences for your legal claims and their enforcement, especially your guarantee rights. However, you help us to be able to assert our own claims against the carrier or transport insurance.

8. Cancellation Policy

In the following you will receive an instruction about the prerequisites and consequences of the legal right of cancellation for shipping orders.
Right of cancellation for consumers (consumer is any natural person who enters into a legal transaction for a purpose that is neither commercial nor self-employed)

Cancellation policy

Right of cancellation

You have the right to revoke this contract before consumption of the goods and within fourteen days without giving any reasons. The revocation period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, took or has taken possession of the goods.
In order to make use of your right of revocation, you must inform us (The ONO FOOD GmbH , Söllheimer Straße 16/10, 5020 Salzburg) of your decision to revoke this contract by means of a clear statement (e.g. a letter or e-mail sent by post). You may use the attached sample revocation formula, which however is not mandatory.
In order to comply with the revocation period, it is sufficient to send the notification of the cancellation right before the end of the revocation period. Your revocation must be sent to:
The ONO FOOD GmbH , Söllheimer Straße 16/10, 5020 Salzburg

Cancellation consequences

If you cancel this contract before consuming the goods and within the deadline, we shall refund to you all payments we have received from you, including delivery costs (with the exception of the additional costs arising from the fact that you have chosen a different type of delivery from the cheapest standard delivery offered by us), immediately and at the latest within fourteen days as from the day on which we receive notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse to make any refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

End of the cancellation policy

Sample cancellation form

If you would like to revoke the contract, please fill out this form and send it back to

The ONO FOOD GmbH , Söllheimer Straße 16/10, 5020 Salzburg

E-Mail: office@thegreengarden.at


I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods

Goods: ………………………………………………………………………………………………………………………

ordered on*: ……………………………………………………………………………………………………………..

received on*: …………………………………………………………………………………………………………….

Name(s): ……………………………………………………………………………………………………………………..

Address:

Street, number: ……………………………………………………………………………………………….

Postcode: ……………………………………………………………………………………………………………..

Place of residence: ………………………………………………………………………………………………………………….

(*) Delete where appropriate

……………………………………………………… ………………………………………………………….

Place, date Signature (only for paper correspondence)


9. Contract Text Storage

You can also view the terms and conditions at any time here on this page.

10. Contract Language

The language available for the contractual agreement is German.

11. Prices

The indicated sales prices are in Euro and represent final prices. They include the Austrian VAT.

12. Miscellaneous

If you have any special wishes or if you are looking for something in particular, we are more than happy to help you. If you have any further questions, please do not hesitate to contact us by e-mail: office@thegreengarden.at